GeM Incident & Dispute Resolution Services

Protecting your business reputation and ensuring fair treatment on the GeM portal.

Safeguarding Your Seller Status Against Disputes

Operating on the Government e-Marketplace (GeM) comes with strict compliance requirements. An "Incident" raised by a buyer or the system can lead to serious consequences, including account suspension or permanent blacklisting. At Zohani Consulting Services, we provide specialized GeM Incident Management support to help you respond to show-cause notices and resolve disputes efficiently.

Comprehensive Dispute Support

A dispute on GeM can arise from technical glitches, delivery delays, or quality disagreements. Our experts act as your shield, providing technical and administrative guidance to clear your record:

Incident Analysis & Response: We help you draft professional, fact-based responses to incidents raised by buyers to prevent escalation.
Show-Cause Notice Support: Expert assistance in preparing documentation and justifications when the portal issues a formal notice for policy violations.
Mutual Resolution Assistance: Facilitating communication between you and the buyer to reach an amicable "Mutual Resolution" and close pending incidents.
Deviation & Rejection Appeals: Supporting you in challenging unfair technical rejections or deviations during the bid evaluation process.
Account Re-activation: Guidance on the necessary steps and corrective actions required to re-activate a suspended seller account.

Why Professional Incident Management is Critical

The GeM portal follows a "Three-Strike" rule and a strict automated penalty system. Failing to respond to an incident within the stipulated time can result in your business being "Watchlisted" or "Disabled." As your strategic thought partner in Kerala, we ensure your side of the story is presented with technical clarity and legal precision.

Protect Your Trust Score

We help you resolve complaints before they impact your Seller Rating, ensuring you remain eligible for future tenders.

Expert Documentation

From ISO quality evidence to delivery proofs, we compile the exact documents needed to disprove false claims or technical errors.

Reliable Advocacy for Kerala Vendors

Whether you are facing an incident regarding BIFMA furniture standards or service-level delays, our team understands the nuances of the GeM Incident Management Policy. We provide the localized support you need to navigate national-level portal disputes, ensuring your business remains a trusted supplier to government departments.